Terms of Service

These Terms of Service ("Terms") are a legally binding agreement between Meta Protocol Inc. ("Meta Protocol," "Anuma AI," "Company," "we," "us," or "our") and you ("you" or "User") governing your access to and use of https://anuma.ai (the "Site") and our APIs, software, developer tools, dashboards, documentation, and related services (collectively, the "Service"). By clicking "I Accept," creating an Account, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. The Privacy Policy describes Anuma AI's data practices only and does not govern the data practices of Providers, which are subject to their own terms and privacy policies. If you do not agree, do not use the Service.

Arbitration Notice; Class Action Waiver. These Terms provide that, except for certain types of disputes, disputes between you and Anuma AI will be resolved by binding, individual arbitration in San Francisco, California, and you waive your right to participate in a class action or class-wide arbitration.

"Account" means your account with Anuma AI. "API" means any application programming interface provided by Anuma AI.

"Application" or "App" means any software application, website, or product that accesses or uses the Service, whether operated by Anuma AI (including consumer-facing applications) or by a User (including developer, enterprise, or API-based applications).

"Consumer App" means an Application operated by Anuma AI that provides end-user access to the Service without exposing developer tools or APIs.

"Developer App" means an Application operated by a User that accesses the Service via APIs, SDKs, or developer tools.

"Input" means any prompts, text, code, data, files, images, or other content you submit to the Service. "Output" means content generated or returned in response to Input.

"User Content" means Input and Output together.

"Model(s)" means third-party AI models, tools, or endpoints accessible via the Service.

"Provider(s)" means third parties that develop, operate, host, or otherwise make Models available.

"Provider Terms" means the terms, policies, and usage restrictions imposed by Providers.

"Fees" means all amounts payable for access to or use of the Service, including usage-based charges, subscription fees, minimum commitments, network or infrastructure fees charged by third parties where applicable, and any applicable taxes, duties, or transaction fees.

"Prepaid Balance" means any prepaid credits, stored value, or balance associated with your Account that you purchase or otherwise receive (including Promotional Credits, if any) and that may be applied toward Fees.

Prepaid Balance:

• does not constitute legal tender, currency, or property;
• is not a bank account, escrow account, or stored-value account;
• is not transferable, assignable, sublicensable, or redeemable outside the Service;
• has no cash value and is not redeemable for cash, except where required by applicable law; and
• represents a limited, revocable, non-exclusive right to access and use the Service in accordance with these Terms and any applicable Provider Terms.

"Usage" means measured consumption of the Service (including API requests, token counts, compute units, or other metered units) as determined by Anuma AI's metering rules and reflected in your dashboard or billing records.

"Promotional Credits" means non-purchased credits, trial balances, or other free usage grants issued by Anuma AI for promotional, marketing, evaluation, or goodwill purposes. Promotional Credits:

• have no monetary value;
• are not refundable, transferable, or redeemable;
• may be subject to expiration, usage limits, or other restrictions; and
• may be revoked or forfeited at any time, including upon suspension or termination of an Account for any reason.

"Service" means the Anuma AI platform, including all Applications, APIs, Models, tools, infrastructure, and related services made available by Anuma AI.

Anuma AI provides a routing and aggregation layer enabling Users to access certain Models operated by independent Providers. Providers are not our agents, and we do not operate or control Provider systems or any Model. Model availability, routing, and features may change over time, and we may add, remove, modify, rate-limit, throttle, re-route, or deprecate Models or features at any time. Your use of any Model may be subject to Provider Terms; you are solely responsible for reviewing and complying with applicable Provider Terms. When you submit Input through the Service, such Input is transmitted to one or more Providers for processing. Anuma AI does not control and is not responsible for how Providers store, retain, use, disclose, secure, or otherwise process Input or Output, including after processing is complete. Any such handling is governed solely by the applicable Provider Terms.

Providers may apply their own content moderation, safety filters, refusals, enforcement actions, or usage restrictions ("Moderation Standards"). Such Moderation Standards may differ between Providers and may change without notice. Anuma AI does not control Provider Moderation Standards and is not responsible for any refusal, filtering, blocking, or modification of Input or Output resulting from Provider moderation.

2.1 No Agency; No Endorsement; No Reliance. Providers are independent third parties, and nothing in these Terms or the Service creates or shall be deemed to create any partnership, joint venture, agency, fiduciary, or other relationship between Anuma AI and any Provider. Anuma AI does not endorse, warrant, certify, recommend, or guarantee any Provider, Model, or Output, and routing, selection, or availability of any Model does not constitute approval or validation of suitability for any use case. No Provider has authority to make representations, warranties, or commitments on behalf of Anuma AI. You acknowledge and agree that any reliance on a particular Provider or Model is solely at your own risk.

You must be at least 13 years old to use the Service. If you are under 18 (or the age of majority where you live), you may use the Service only with the consent of a parent or legal guardian. If you use the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and "you" includes that organization.

To access certain features, you must create an Account and provide accurate, current information. You are responsible for maintaining the confidentiality of your credentials and for all activity under your Account, including the use of API keys. API keys must be kept confidential and not embedded in public repositories or client-side applications unless expressly permitted. You must promptly notify Anuma AI at support@anuma.ai of any suspected unauthorized use.

5.1 Prepaid Balance; No Bank Relationship. Certain features of the Service require payment of Fees. Anuma AI operates on a prepaid balance plus pay-as-you-go basis. You may add funds to your Account as a prepaid balance, stored value, or credits (collectively, the "Prepaid Balance"), and Fees for usage of the Service will be deducted from your Prepaid Balance as Usage accrues. Prepaid Balance is not legal tender, is not a bank account, is not redeemable for cash except where required by law, does not earn interest, and has no value outside the Service.

5.2 Pricing; Metering; Deductions. Fees are based on Usage and are calculated using the pricing and metering rules described on the Site, in documentation, in your dashboard, or at the time you initiate a request (including model-specific rates and token or unit measurement). You acknowledge that Usage may be measured and rounded in accordance with our metering rules, that Providers' measurement conventions may differ, and that network conditions and routing may affect the Provider selected and the ultimate cost of a request. You are responsible for all Fees and Usage associated with your Account, including Usage initiated through your API keys, whether or not authorized by you, except to the extent such Fees arise directly from Anuma AI's material breach of these Terms. You acknowledge that Usage measurement and Fees may be subject to reconciliation based on delayed Provider reporting, retries, streaming behavior, or routing changes, and that your dashboard may reflect provisional amounts that may be adjusted to reflect final Usage; Anuma AI will use commercially reasonable efforts to ensure adjustments are accurate, and you authorize Anuma AI to deduct any such adjustments from your Prepaid Balance.

5.3 Adding Funds; Payment Authorization; Chargebacks. When you add funds, you authorize Anuma AI and its payment processors to charge the payment method you provide for the amount you select, plus any applicable taxes and transaction fees. You agree to provide current, complete, and accurate billing information and to promptly update such information upon changes. If you initiate a chargeback or payment reversal without a good faith basis, or if a chargeback is granted, we may suspend or terminate your Account, disable API keys, require alternative payment methods, and recover any costs, fees, or losses we incur in connection with the dispute, to the extent permitted by law.

5.4 Refund Policy. Except where required by applicable law or expressly stated in writing by Anuma AI at the time of purchase, all purchases of prepaid balances, credits, or stored value used to access the Service (collectively, "Prepaid Balance") are final and non-refundable. Once a Prepaid Balance is applied to your Account, you acknowledge that you have received access to the Service and that your ability to consume usage-based Services begins immediately, and you therefore waive any right to a refund for unused amounts to the maximum extent permitted by law. Prepaid Balance is not legal tender, is not a bank account, does not accrue interest, and has no cash value outside the Service. Notwithstanding the foregoing, Anuma AI may, in its sole discretion, issue a refund or credit as a customer service gesture or to correct a demonstrable billing error, but any such action will not create any obligation to provide the same remedy in the future. Anuma AI is not responsible for, and will not provide refunds or credits for, usage charges resulting from your failure to secure your Account, misuse of API keys, activity authorized under your credentials, your misunderstanding of pricing, provider-side interruptions or output quality, or any fees imposed by third parties, including payment processors or blockchain networks. Where refunds are legally required, Anuma AI may satisfy its obligations through refund, account credit, or other method permitted by law, and may require reasonable verification of the basis for the request.

5.5 Low Balance; Negative Balance; Service Interruption. You are responsible for maintaining a sufficient Prepaid Balance to cover your Usage. If your Prepaid Balance is insufficient, the Service may reject requests, throttle usage, or restrict access until additional funds are added. In limited circumstances (including delayed reporting from Providers, reconciliation adjustments, or timing differences in usage accounting), your Account may temporarily reflect a negative balance. You agree to promptly pay any negative balance upon notice or upon your next top-up, and you authorize Anuma AI to deduct any negative balance from subsequent additions to your Prepaid Balance or to charge your payment method if you have enabled auto-recharge or other features that permit such charging. We reserve the right to suspend or terminate Accounts with unresolved negative balances.

5.6 Auto-Recharge. If we offer and you enable auto-recharge, you authorize Anuma AI to automatically charge your payment method when your Prepaid Balance falls below a threshold you select (or a default threshold disclosed at enrollment) and to add the resulting amount to your Prepaid Balance, subject to any limits disclosed at enrollment. You may disable auto-recharge through your dashboard, but you remain responsible for Fees incurred before auto-recharge is disabled.

5.7 Promotional Credits; Discounts. Promotional Credits have no cash value, are not transferable, may expire, and may be revoked if we determine they were obtained or used improperly or in violation of these Terms.

5.8 Taxes. Fees are exclusive of taxes. You are responsible for all applicable taxes, levies, duties, or similar assessments, except taxes based on Anuma AI's net income.

5.9 Changes to Fees and Billing Practices. We may change Fees, introduce new charges, modify metering methodologies, or update billing practices. We will provide notice of material changes through reasonable means, and your continued use after changes take effect constitutes acceptance.

5.10 Cryptocurrency / Blockchain Payments (If Supported). If we permit funding via cryptocurrency or blockchain transfers, you acknowledge transactions may be irreversible and network fees are outside our control. You represent and warrant you are not a prohibited person and the source of funds is lawful. Except where required by law, crypto-funded additions to Prepaid Balance are final and non-refundable once credited, and may be non-refundable even if not credited due to user error.

5.11 Consumer Subscriptions. Anuma AI may offer subscription plans for Consumer App users that include recurring access and usage-based credit stipends. Such credits are Promotional Credits unless expressly stated otherwise, are subject to expiration, are non-transferable, and have no cash value. Subscription fees are billed in advance and are non-refundable except as required by law. Consumer subscription plans may differ from developer or platform pricing models.

You may submit Input and receive Output through the Service; Input and Output together constitute User Content. You retain rights you may have in Input. Output ownership and permitted uses may vary by Model and Provider Terms. Providers may process, log, retain, or use Inputs/Outputs pursuant to Provider Terms; Anuma AI does not control Providers' practices and does not warrant Provider behavior. Anuma AI's Privacy Policy does not apply to Providers. Providers are independent data controllers or processors under their own policies, and Anuma AI is not responsible for Provider compliance with privacy, data protection, or security laws.

You are solely responsible for determining whether your Inputs, Outputs, Applications, and use of the Service comply with all applicable laws, regulations, and industry standards, including data protection, privacy, artificial intelligence, consumer protection, and sector-specific requirements. Anuma AI does not provide legal, regulatory, or compliance advice and makes no representation regarding the legality or compliance of any use case, Input, or Output.

Anuma AI does not represent or warrant that any Output is protectable by intellectual property rights, that you will obtain exclusive rights in any Output, or that Output will not be similar or identical to content generated for other users or by other systems.

6.1. Default Data Handling (Typical Market Standard). Anuma AI processes User Content and related technical data as necessary to provide, secure, maintain, and bill for the Service. In the ordinary course, this includes transmitting Inputs to Providers, receiving Outputs, and maintaining limited operational telemetry such as timestamps, token counts, routing selections, error diagnostics, fraud and abuse signals, and billing identifiers. You acknowledge and agree that once Input is transmitted to a Provider, Anuma AI has no control over, and disclaims responsibility for, the Provider's data handling, security practices, retention periods, or secondary uses. Unless you affirmatively enable a feature that clearly indicates it stores prompt or conversation content, Anuma AI's default approach is to avoid retaining raw Input and Output longer than reasonably necessary for transient processing, troubleshooting, abuse prevention, and legal compliance. By default, Anuma AI does not use your Input or Output to train Anuma AI foundation models; however, Providers may do so pursuant to Provider Terms.

6.2. Opt-In Prompt/Chat Logging License. If you affirmatively opt into prompt logging, chat logging, or similar content retention features, you grant Anuma AI a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, fully paid license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify (for formatting or operational purposes), adapt, translate, create derivative works of, and distribute your User Content, in whole or in part, for purposes of providing, securing, operating, analyzing, and improving the Service and Anuma AI's business operations.

6.3. Input Representations and Warranties. You represent and warrant that you have all rights, licenses, consents, permissions, power, and authority necessary to submit Inputs to the Service and to grant the rights and licenses described in these Terms, and that your submission of Inputs and use of any resulting Outputs will not infringe, misappropriate, or otherwise violate any intellectual property right, privacy right, publicity right, contractual restriction, confidentiality obligation, or other right of any third party. You further represent and warrant that your Inputs are truthful and accurate to the extent they purport to state facts, that you will not submit Inputs that are unlawful or that you do not have a lawful right to possess or transmit, and that you will not use the Service in a manner that causes Anuma AI to violate any applicable law, regulation, or third-party obligation, including Provider terms. You acknowledge that submitting Inputs may transmit Inputs to Providers, potentially across jurisdictions, and you represent and warrant that you have obtained all necessary notices, permissions, and consents for such transmission and processing.

6.4. Location of Originating Requests. We may attempt to provide Providers the country or region associated with an originating request, but location inference may be inaccurate. You acknowledge that inaccurate location reporting may affect Model availability and you agree Anuma AI is not responsible for incorrect location reporting.

6.5 Prohibited Reliance; No Professional or Safety-Critical Use. The Service and all Output are provided for general informational and experimental purposes only. You acknowledge and agree that Output may be inaccurate, incomplete, misleading, or unsafe, and that you will not rely on Output as a substitute for professional judgment or independent verification. Anuma AI disclaims all liability arising from any prohibited or high-risk use, and you assume all risk associated with any use of Output.

You may use the Service only in compliance with these Terms, applicable law, and applicable Provider terms, and you may not use (or attempt to use) the Service in any manner that is unlawful, harmful, deceptive, abusive, or that interferes with the operation of the Service or any Provider. Without limiting the foregoing, you may not access the Service through means other than the documented interfaces we provide, may not scrape, crawl, harvest, or index any portion of the Site or Service, and may not bypass or circumvent rate limits, access controls, security measures, or restrictions intended to prevent abuse, fraud, or unauthorized access. You may not reverse engineer, decompile, or attempt to discover underlying source code or non-public techniques of the Service except to the limited extent such restrictions are prohibited by law. You also may not use the Service to develop, generate, or distribute malicious code, to facilitate phishing, credential theft, exploitation, or unauthorized access to systems, to impersonate others or misrepresent affiliation, to evade enforcement actions or restrictions (including by creating multiple Accounts), or to resell, sublicense, or otherwise provide the Service to third parties except as expressly authorized by Anuma AI in writing. Anuma AI may investigate suspected violations, may cooperate with law enforcement or Providers, and may suspend or terminate access immediately if we reasonably believe your conduct violates these Terms, creates risk for Anuma AI, Providers, or others, or jeopardizes the integrity, security, or availability of the Service. Your use of the Service must comply with applicable Provider Moderation Standards, even where such standards are more restrictive than Anuma AI's own policies or are not publicly documented.

7.1 Benchmarking and Competitive Use Restrictions. Except with Anuma AI's prior written consent, you may not perform, disclose, or publish any benchmarking, load testing, performance analysis, comparative evaluation, or competitive analysis of the Service or any Model accessed through the Service, including token efficiency, latency, throughput, cost comparisons, or routing behavior. Any unauthorized benchmarking constitutes a material breach of these Terms.

The Service is provided on an "as available" basis. Anuma AI does not guarantee any minimum uptime, availability, latency, throughput, or error rate for the Service or any Model. Temporary interruptions, maintenance, outages, or degradation may occur, including due to Provider failures, network conditions, or force majeure events.

You may stop using the Service at any time, but you remain responsible for Fees incurred prior to termination. We may suspend or terminate your Account immediately if we reasonably believe you violated these Terms, your use poses security, legal, or reputational risk, or we are required by law. Upon termination or suspension, Anuma AI may (where legally permitted) freeze, withhold, or apply any remaining Prepaid Balance toward outstanding Fees, chargebacks, reversals, fraud investigation costs, or other amounts owed under these Terms, and any remaining Promotional Credits will be forfeited.

The Service (excluding User Content) is owned by Anuma AI and its licensors and is protected by intellectual property laws. Subject to your compliance, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service. If you provide feedback or suggestions, you grant Anuma AI a perpetual, irrevocable, royalty-free license to use it without restriction.

THE SERVICE, MODELS, AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANUMA AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. OUTPUT MAY BE INACCURATE, INCOMPLETE, MISLEADING, OR UNSAFE, AND YOU ARE SOLELY RESPONSIBLE FOR EVALUATING OUTPUT AND DETERMINING ITS SUITABILITY. ANUMA AI MAKES NO REPRESENTATION OR WARRANTY THAT ANY OUTPUT IS ACCURATE, COMPLETE, CURRENT, NON-INFRINGING, UNIQUE, ORIGINAL, LEGALLY COMPLIANT, OR SUITABLE FOR ANY PARTICULAR PURPOSE OR DOWNSTREAM APPLICATION.

To the maximum extent permitted by applicable law, in no event will Anuma AI or its affiliates, officers, directors, employees, agents, contractors, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, business opportunities, goodwill, interruption, or loss, corruption, or unavailability of data, in each case arising out of or relating to these Terms, the Service, any Model, any Provider, or any Output, whether based in contract, tort (including negligence), strict liability, or any other legal theory, even if Anuma AI has been advised of the possibility of such damages. To the maximum extent permitted by applicable law, Anuma AI's total cumulative liability for all claims arising out of or relating to these Terms or the Service will not exceed the greater of (a) US $100 or (b) the amount of Fees actually paid by you to Anuma AI and applied to Service usage during the three (3) months immediately preceding the event giving rise to the claim. You acknowledge that Providers are independent third parties and that Anuma AI is not liable for Provider acts or omissions, Model unavailability, Provider policy enforcement, or Output quality or accuracy, and you further acknowledge that the fees charged reflect the allocation of risk and the limitations of liability set forth in these Terms. For clarity, incidental loss of Prepaid Balance, inability to consume Prepaid Balance, or loss of expected value from unused Prepaid Balance shall be treated as consequential damages to the maximum extent permitted by law. Without limiting the foregoing, Anuma AI shall have no liability for any claims, damages, or losses arising from (a) reliance on Output; (b) use of the Service in prohibited or high-risk contexts; (c) Provider acts or omissions, including data handling, moderation, or enforcement actions; or (d) regulatory enforcement, compliance failures, or legal obligations applicable to your Inputs, Outputs, or Applications.

You agree to defend, indemnify, and hold harmless Anuma AI, its affiliates, officers, directors, employees, agents, contractors, and licensors from and against any and all claims, demands, actions, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

You may not use the Service if you are subject to U.S. or other applicable sanctions or export restrictions. You agree to comply with applicable export, re-export, sanctions, and anti-boycott laws.

If the Service integrates with or references blockchain networks, digital assets, smart contracts, or decentralized protocols, you acknowledge inherent risks including congestion, latency, forks, reorgs, validator failures, exploits, and protocol changes. Unless expressly stated in writing, Anuma AI does not custody digital assets on your behalf and does not act as your broker, intermediary, agent, or fiduciary. You are solely responsible for safeguarding wallet keys and credentials, and blockchain transactions may be irreversible. Nothing in the Service constitutes investment, financial, legal, or tax advice, and you are responsible for compliance and tax reporting obligations.

15.1 Regulatory Change; Compliance Adaptation. You acknowledge that laws, regulations, and Provider requirements applicable to artificial intelligence, data processing, and cross-border data transfers are evolving. Anuma AI may implement additional restrictions, logging, monitoring, geofencing, disclosures, suspensions, or feature modifications as reasonably necessary to comply with applicable law, regulation, legal process, or Provider obligations, without liability to you. Continued use of the Service following such changes constitutes acceptance.

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (e.g., via the Site or in-product notice). Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where prohibited by law.

18.1 Informal Resolution Required First. You and Anuma AI agree that most disputes can be resolved informally and in good faith. Before initiating arbitration or any legal proceeding, you must send a written notice describing the dispute and your requested relief to legal@anuma.ai ("Notice of Dispute"). The Notice of Dispute must include your name, the email address associated with your Account (if any), a description of the nature and basis of the claim, and the specific relief sought. If Anuma AI has a dispute with you, we will send our Notice of Dispute to the email address associated with your Account. The parties will attempt in good faith to resolve the dispute for at least 30 days after a Notice of Dispute is received (the "Informal Resolution Period"). You may not commence arbitration until the Informal Resolution Period has ended, and any limitations period will be tolled during the Informal Resolution Period.

18.2 Agreement to Arbitrate; Federal Arbitration Act. Except for the Excluded Disputes described in Section 18.3, you and Anuma AI agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, any transaction between the parties, or the relationship between the parties, whether in contract, tort, statute, fraud, misrepresentation, or any other legal theory (each, a "Dispute"), will be resolved by final and binding arbitration. This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) ("FAA"), and the arbitrator (not a court) will have exclusive authority to resolve any Dispute, including the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court of competent jurisdiction may determine the enforceability of the class action waiver in Section 18.5.

18.3 Excluded Disputes. Notwithstanding Section 18.2, either party may (a) bring an individual claim in small claims court if the claim qualifies and remains in small claims court, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of that party's intellectual property rights or confidential information, or to stop unauthorized access to or abuse of the Service. These Excluded Disputes do not waive the parties' obligation to arbitrate all other Disputes.

18.4 Arbitration Rules; Administrator; Seat; Hearing Location. The arbitration will be administered by the American Arbitration Association ("AAA") and conducted under the AAA rules applicable to the nature of the Dispute, including (where applicable) the AAA's Consumer Arbitration Rules or Commercial Arbitration Rules, as modified by these Terms. The "seat" of arbitration (i.e., the legal place of arbitration) will be San Francisco, California, and any in-person hearing will take place in San Francisco, California, unless the parties agree otherwise or the arbitrator determines that a different location or a remote hearing is appropriate to ensure fairness and efficiency. The arbitrator must apply applicable law (including applicable statutes of limitation) and may award any relief that a court could award on an individual basis, except as limited by these Terms.

18.5 Class Action Waiver; Representative Proceedings Waiver. YOU AND ANUMA AI AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims, may not preside over any form of representative proceeding, and may not award relief to anyone other than the individual party seeking relief. If a court or arbitrator determines that this waiver is invalid or unenforceable with respect to a particular claim or request for relief, the parties agree that such claim or request for relief shall proceed in court only to the extent required, and all remaining claims shall remain subject to arbitration.

18.6 Jury Trial Waiver. IF FOR ANY REASON A DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND ANUMA AI WAIVE ANY RIGHT TO A JURY TRIAL TO THE MAXIMUM EXTENT PERMITTED BY LAW.

18.7 Filing, Fees, and Costs. The payment of arbitration filing fees and arbitrator compensation will be governed by the AAA rules, except as modified by these Terms or required by applicable law. Anuma AI will not seek to recover its attorneys' fees or costs from you in arbitration unless the arbitrator determines that your claim is frivolous or brought for an improper purpose or unless a statute or contract entitles the prevailing party to attorneys' fees. Each party will bear its own attorneys' fees and costs except as otherwise awarded by the arbitrator under applicable law.

18.8 Arbitration Process; Evidence; Confidentiality. The arbitration will be conducted in English. The arbitrator may allow discovery that is reasonably necessary, proportionate to the needs of the case, and consistent with a streamlined arbitration proceeding. The arbitrator may issue protective orders to safeguard confidential information. Unless prohibited by law, the arbitration, including any award, will be treated as confidential by the parties, except as necessary to prepare for or conduct the arbitration, to enforce the award, or as otherwise required by law or court order.

18.9 Time Limits. You and Anuma AI agree that any Dispute must be brought within the time period required by applicable law. To the extent permitted by law, any Dispute not brought within one (1) year after the cause of action accrues is permanently barred; however, this contractual limitation does not apply where prohibited by applicable law.

18.10 Mass Arbitration / Batch Proceedings (Efficiency Clause). If 25 or more claimants (including you) initiate Notices of Dispute or arbitrations raising substantially similar claims and represented by the same or coordinated counsel (a "Mass Filing"), you and Anuma AI agree to cooperate in good faith to implement an efficient, cost-effective process. The parties agree that the AAA may administer the claims in batches, and that a limited number of bellwether arbitrations may proceed first to facilitate settlement discussions and to inform the resolution of the remaining matters. Any applicable limitations periods will be tolled for claimants in the Mass Filing from the date their Notice of Dispute is received through the conclusion of the batching/bellwether process. The parties further agree that the arbitrator(s) and the AAA may adopt procedures consistent with due process to manage Mass Filings, including staying later-filed cases while initial cases proceed.

18.11 Severability of Arbitration Provisions. If any portion of this Section 18 is found to be invalid or unenforceable, that portion will be severed and the remainder will be enforced to the maximum extent permitted by law; provided, however, that if the class action waiver in Section 18.5 is found to be invalid or unenforceable and that determination would permit class arbitration or a class or representative proceeding, then this entire Section 18 (other than Section 18.3 permitting certain court actions) will be null and void to the extent required, and the Dispute must be resolved in court.

19.1 Entire Agreement; Order of Precedence. These Terms, together with the Privacy Policy and any additional terms, policies, or order forms you accept for specific features (collectively, the "Agreement"), constitute the entire agreement between you and Anuma AI regarding the Service and supersede all prior or contemporaneous agreements, proposals, or communications, whether oral or written. In the event of a conflict, the following order of precedence will apply: (a) a signed written agreement between you and Anuma AI that expressly supersedes these Terms; (b) any applicable supplemental terms expressly governing a specific feature; and (c) these Terms.

19.2 Assignment. You may not assign, delegate, or transfer these Terms, your Account, or any rights or obligations hereunder, by operation of law or otherwise, without Anuma AI's prior written consent, and any attempted assignment without consent is void. Anuma AI may freely assign or transfer this Agreement, in whole or in part, including to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, without notice to you. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties and their respective successors and permitted assigns.

19.3 Notices. Notices to Anuma AI must be sent to legal@anuma.ai and may also be mailed to Meta Protocol Inc., 548 Market St #13700, San Francisco, CA 94104. We may provide notices to you via the email address associated with your Account, via the Service interface, or by posting notices on the Site. You are responsible for keeping your email address current. Notices will be deemed received when sent (for email), when posted (for in-product notices), or when delivered (for mail) as applicable.

19.4 Force Majeure. Anuma AI will not be liable for any delay or failure to perform due to causes beyond its reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, failures of internet service providers or hosting providers, power outages, denial-of-service attacks, blockchain network disruptions, Provider outages, or other events of force majeure. Performance will be excused for the duration of the force majeure event.

19.5 Independent Contractors. You and Anuma AI are independent contractors. Nothing in this Agreement creates a partnership, joint venture, employment, fiduciary, or agency relationship between the parties. You do not have authority to bind Anuma AI in any manner.

19.6 Severability. If any provision of this Agreement is held unlawful, void, or unenforceable, that provision will be severed and enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

19.7 No Waiver. The failure by Anuma AI to enforce any right or provision of this Agreement will not constitute a waiver of future enforcement of that right or provision. Any waiver must be in writing and signed by the waiving party.

19.8 Survival. The following provisions will survive termination or expiration of this Agreement: Sections 2, 5 (including all payment obligations and negative balances), 6.2, 6.3, 6.5, 10, 11, 12, 13, 15, 18, and 19, and any other provisions that by their nature are intended to survive.

19.9 Compliance with Laws; Interpretation. You agree to comply with all applicable laws and regulations in connection with your use of the Service. Headings are for convenience only and do not affect interpretation. The word "including" means "including without limitation." If these Terms are translated, the English version controls to the extent permitted by law.

19.10 Relationship to Provider Terms. Providers are third parties and their terms may apply to your use of specific Models. Nothing in this Agreement limits Providers' rights to enforce their terms against you. To the extent that any Provider term requires Anuma AI to take certain actions (e.g., geofencing, suspension, content restriction), you authorize Anuma AI to implement such actions to the extent reasonably necessary.

19.11 Contact. For support inquiries, contact support@anuma.ai. For legal notices, contact legal@anuma.ai.